On Sunday evening, NBD International – NE Ohio DKI received a call from a large national children’s retailer needing emergency water damage restoration services. A water loss occurred that damaged the ceiling tiles and hardwood floors of one of their stores. The store was closed at the time of the call, but was requested to be in condition to open the next morning at 10:00 AM.
Reassuring the client, NE Ohio told them that they would do everything possible to be able to reopen the following day. Since the ceiling tiles had to be special ordered, they told the client they would install temporary tiles that evening after the electricians finished inspecting the ceiling’s light fixtures.
Less than four hours after the initial call, NE Ohio had arrived on scene to assess the situation and begun water damage cleanup. They removed the damaged ceiling tiles, sprayed above the tile with antimicrobial, cleaned the surrounding light fixtures and extracted the water from the floors. To expedite the tiling, since the electricians hadn’t arrived onsite yet, NE Ohio completed an inspection of the lighting and luckily discovered that they came into contact with very little water; therefore, the team was able to continue their process without the assistance of the technicians.
They installed the temporary tiles, then cleaned, sanitized and deodorized all affected areas, including the floors, racks, walls, electronics and sales desk. Monday morning, the store reopened as promised.
During the next five nights, before closing time, the crews set up drying equipment to run overnight. The following mornings, they returned before the store’s open hours to remove all of the drying equipment so the store could function as normal.
Since the store was in ready condition by Monday morning, the client was able to avoid any business interruption and was impressed with NE Ohio’s attention to detail and professionalism. They were also pleased with DKI’s capabilities and timely updates throughout the water damage restoration service process.