On July 6, Wheeling, WV sustained extreme thunderstorms during the afternoon, causing several businesses in the valley to flood from the run-off of the hills and back-up of the storm drains and sewage systems.
Experiencing the most damage of about 90 percent flooding, Rite Aid’s store manager called Panhandle Cleaning & Restoration, who had completed smaller projects for them before. While he was contacting Panhandle, the Rite Aid regional office called its affiliate, DKI, North America’s largest contracting restoration company. They were unaware that Panhandle operated directly under DKI. Panhandle responded to the initial call for storm damage restoration and was on the scene immediately, while they were receiving emergency information from its national company, DKI.
Working around the clock, Panhandle performed water extraction, sanitization, structural drying, and other storm damage repair. They were able to successfully re-open Rite Aid the following morning, while many believed the store would be out of business for several days.
Panhandle was also able to keep Rite-Aid’s drive-through pharmacy open while the storm damage contractors worked. All they had to do was redirect store employees through a separate back-door entrance, away from the work being performed.
Other businesses (daycare center, dentist office, restaurant, YMCA) in the Elm Grove area of Wheeling were also affected by the storms. Panhandle helped in the efforts of storm damage restoration and was able to do work to these businesses with minimal business interruption.