On January 20, 2017 at 6:30am Complete DKI received a call from the facility manager for a healthcare facility, located in the rural city of Port St. Joe, FL. The water line coming out of a water heater had ruptured and flooded the majority of the first floor of the multi-story building.
The Complete DKI team quickly mobilized. They arrived onsite, ahead of the facility manager, so they were able to relay information to him regarding the loss right away. After evaluating the damage and performing moisture testing, the atrium, waiting room, physical therapy area and most of the patient rooms were wet.
Extraction began immediately, followed by setting up dehumidification equipment. Since the restrooms in the facility had four feet tile surrounds, drying was performed with minimal demolition, which allowed them to control the cost and time needed for repairs. Other than removing sections of drywall in the bathrooms to save the tile, the only other demolition the team needed to perform was removing base cove and carpet.
Because of the quick response of the Complete DKI team and their skilled technicians, the facility was reopened the Monday following the loss. Friday, the day of the loss, was the only day the medical office was closed due to repairs.
Complete DKI also assisted with the insurance claims process and sent their bill directly to the carrier.