American Integrity Restoration and Team Hot AIR are “Running for a Reason”

AIR_RunForAReasonSeptember 27, 2016 –  American Integrity Restoration (AIR), a member company of DKI, North America’s largest disaster restoration contracting organization, announced that they are participating in the Connecticut River Valley Chamber of Commerce’s Annual Apple Harvest Festival 5K on Sunday, October 16 at 9:30 a.m. at the Riverfront Park in Glastonbury. Continue reading “American Integrity Restoration and Team Hot AIR are “Running for a Reason””

6 Tips to Plan for a Successful Q4

Sept 27, 2016

By: Chelsea Haley, DKI Ventures, LLC

Now that it is officially fall, the fourth quarter is right around the corner. This can be stressful to many business owners, especially given that the fourth quarter is during the holiday season when many clients are on vacation and your teams are requesting time off. As you consider the end of the year, many questions are probably entering your mind, such as:

  • Where do I begin?
  • Are we still on track? Where did we miss out? How can we improve?
  • How are we going to hit all our annual goals in time?

Read below for some tips to answer your questions, and start preparing now, if you haven’t already, for a successful end to 2016 and start to 2017.

Time to Review

Begin planning by reviewing and tracking your annual and quarterly goals and your strengths and weaknesses so far. Have your priorities changed? Where can you improve? Also, evaluate where you’ve spent the most money, where you can decrease your spending, and where you should increase it. Construct a calendar plan for each individual department, if you haven’t already, so everyone is on the same page to meet your goals.

Set Realistic Goals

Do your current goals match up with past performance? Are you on target to succeed, or have you set impractical goals that your business can’t keep up with? Examine your performance from last year and prior years, the industry trends you are seeing and your employees’ workloads. While you want to improve year over year, your goals should be realistic.

Remember, the holidays can be a physically and mentally busy time of year for everyone. Even with realistic goal setting, it’s possible your employees are already beginning to “check out.” Consider an incentive program for your sales and customer service teams to re-energize them to close that sale, and remember to encourage them with words of gratitude.

Use the Holiday Advantage

Yes, your time to reach your goals is limited with current and prospective clients and customers taking vacations, but start using the holidays to your advantage. Your sales and marketing approach can be catered to the demand for seasonal gifts, remodeling the house for holiday guests, or simply offering a holiday-focused or end of the year sale. Consider the activities during the holidays – cooking, shopping, cleaning, party planning, vacationing, etc. Can you use any of these fourth quarter trends to promote your products or services?

Maintain a Work Life Balance

Remember to allow downtime between your projects and goal-setting. Allow your employees the necessary days to rejuvenate. Whether laying low at home, spending time with family, or vacationing, everyone needs time to refresh, especially when under the pressures of finishing up the year.

Just make sure everyone is aware and can coordinate schedules to ensure coverage for those taking time off so that it doesn’t inhibit your business’ performance.

Reward & Celebrate

Keep your eyes on the goal(s) throughout the end of the year, and make sure to celebrate your accomplishments at the end. Your employees should have the mindset that hard work pays off, as it should. You all worked hard to get where you’re at – give yourself a pat on the back, and perhaps, an end of the year party.

Prepare for Next Year

Maybe you pulled through and hit all your 2016 goals, or maybe you slipped. Either way, it’s never too early to prepare for the future. Evaluate what you did in 2016 and how you can improve for next year.   Consider any new products or services, equipment, technology or key hires that may be necessary to advance your business for 2017.

DRS Opens New Location in Hopedale, Mass.

September 23, 2016 –  Disaster Restoration Services (DRS) of Middletown, CT, a member company of DKI, North America’s largest disaster restoration contracting organization, excitedly announced it officially opened its new location in Hopedale, Mass. during a ribbon cutting and launch party on Thursday, September 22, 2016. Continue reading “DRS Opens New Location in Hopedale, Mass.”

Top 5 Fall Prep Tips

Sept 22, 2016

By: Chelsea Haley, DKI Ventures, LLC

Happy first day of fall! As the weather starts to change, it’s important to perform check-ups around your office and prepare your business for the new season. This past week we have been providing basic fix-it tips. Check out the top five below for an easy reference guide. Please share with us in the comments any other fall prep tips you have.

Draft Check

Your employees won’t be very productive if they’re freezing at their desks from a cool draft from leaky seals on your windows and doors. And, we’re positive you won’t enjoy a hefty energy bill from having to up the heat around the office and install personal heaters in sections that appear cooler. So, check the sealants on your windows and doors to prevent these pesky drafts. Caulk and repair as needed.

Smoke Alarm Check

Smoke alarms save lives! Since you are responsible for your employees, make sure to test each smoke alarm around your building at least once a month, and replace the batteries at least twice a year, or as needed. Dust and clean each smoke detector, as buildup can impair sensitivity. Also, ensure your employees are aware of your evacuation plan if a smoke detector goes off.

Furnace Check

Another way to prevent a large energy bill is to check and clean your furnace and heating vents. Dust and clean as needed, and schedule your annual check if you haven’t already.

Safety Check

As each season changes, it’s a good reminder to check your emergency safety kit(s). Restock as needed, and ensure you have the appropriate supplies for the changing weather. For example, do you have materials to keep warm if you’re stranded at the office without electricity? Keep these potential disasters in mind while preparing your kits:

  • October is earthquake month.
  • Hurricane season runs through November 30.
  • Blizzards typically occur between December and March.

Light Check

As the fall and winter seasons set in, daylight ends earlier. Consider installing exterior lights to keep your employees safe after work.

Prepare for a Natural Disaster

Sept 15, 2016

By: Chelsea Haley, DKI Ventures, LLC

Here’s a quick guide for you to easily access to prepare for any natural disaster.

As in any emergency situation, it’s important to know your location’s risk and stay informed. Monitor your radio, TV and social media alerts frequently to stay on top of the weather and any significant instructions. And, make sure to keep your employees informed on your evacuation plans and any roles they should play in an emergency. Consider holding emergency drills specific to natural disaster risks in your area to keep everyone prepared.

Click the links below to access preparedness tips for workplace risks:




Office Fire

Storm Surge



Workplace Shooting

Don’t forget to take part in America’s PrepareAthon!


Putting the Customer First

Sept 9, 2016

By: Chelsea Haley, DKI Ventures, LLC

As we approach the 15th anniversary of 9/11, that traumatic day that changed many lives, we can’t help but think about the effects it has/had on us and our business. We’re in the business of restoration, which not only entails repairing property, but most importantly, restoring the lives of those affected by a disaster. When a disaster occurs, we always place the needs of the customer first. Use the below as a reminder each time you accept a new loss (project).

What is the need?

Sure, by appearance, the need is to repair the property damages incurred. Yet, sometimes, your service may expand further to the emotional and mental position of your customer(s), directly. By simply restoring their property, the customer may be grateful, but may not remember you for future circumstances. In order to make the customer last, you should put him/her first.

Get to know your customer(s). What are they experiencing; what kind of emotional tolls?

Offer personal assistance.

Preparation is key in any event. It can reduce the extent of a loss, the costs and emotional tolls sustained, or even prevent one altogether. Take the time to inform your customers of the actions they can take to prevent another loss. If you see a glaring problem with their foundation or property, mention it and provide your suggestions for other preparation and safety methods.

Be sympathetic.

Remember, disasters can happen unexpectedly and can, within moments, change a person’s life. Your customer may be entirely unfamiliar with the situation at hand. So, be understanding when speaking to them about the restoration process, insurance claims, etc. Don’t get frustrated if you need to repeat something, or restate in a different way. It’s important to continue to communicate everything with your customer; just be patient.

Skyline DKI Names Michael Brill as Operations Manager

September 6, 2016 –  Skyline DKI, a member company of DKI, North America’s largest disaster restoration contracting organization, announced the promotion of Michael Brill to operations manager. He will be responsible for the day to day activity as well as overall operational efficiency of the fast-growing restoration company. Continue reading “Skyline DKI Names Michael Brill as Operations Manager”

What is Storm Surge And How Can it Affect You?

Sept 2, 2016

By: Chelsea Haley, DKI Ventures, LLC

Following the latest with Hurricane Hermine, the first hurricane Florida has seen since Wilma 11 years ago, it was predicted that storm surge would create the most threatening impacts along the coastal areas of the state.

Storm surge, abnormally high water (waves) generated by a storm, is produced by forceful winds from a storm pushing the water toward the shore, often resulting in coastal flooding. This can cause normally dry areas to be inundated with flooding.

Here’s a scary fact: A storm surge of 23 feet has the ability to inundate:

  • 67% of interstates
  • 57% of arterial roads
  • Approximately half of rail miles
  • 29 airports
  • Almost all ports in the Gulf Coast area


As we have seen recently, storm surge can happen quickly and sometimes unexpectedly, not allowing much time to prepare. Residents living near the coastline should prepare well in advance as soon as they are notified of a potential hurricane. Most warnings are given 48 hours in advance, which allows time to collect food and water, and find shelter.

Remember what Florida Gov. Rick Scott said, “You can rebuild a home. You can rebuild property. You cannot rebuild a life.”

Follow these tips to prepare for possible storm surge:

  • Check your property for any threats to flooding. Lock and board up all doors and windows. Secure your belongings, and bring inside those from the outside.
  • Take advantage of sandbags being sold in your community. These can prevent water from entering your home or place of business.
  • Have an evacuation plan with all of your employees. This may include closing business, or setting employees up to work remotely.
  • Build or restock your emergency kit.
    • Water – You should have one gallon per person per day, PLUS extra for sanitation use.
    • Non-perishable food – Keep enough for at least five days for each person.
    • Toilet paper, personal hygiene items, etc.
    • First aid kit (including medications and employees’ prescriptions)
    • Clothing
    • Blankets
    • Flashlights
    • Batteries
    • Important documents: insurance, medical information, files you may need to stay away from your business for several days, etc.
  • Most importantly, if you are ordered to evacuate by state or local officials, do so as quickly as possible. Heavy traffic can cause significantly longer travel times, and you want to ensure everyone is safely relocated as soon as possible.
  • Continue to tune into local radio or television stations. Listen carefully for any advisories or instructions from local officials.